FAQ

We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you can return it within 30 days of receiving it for a full refund or exchange, provided the items are in their original, unused condition and packaging, with all original accessories included. Please see our full https://www.nrealite.com/shipping-returns for complete details and any exceptions.

Once we receive your returned item and inspect it, we will process your refund or exchange within 5 business days. Refunds will be credited back to your original payment method. For exchanges, the new item will be shipped out as soon as the returned item is processed.

If the return is due to a defect in the product or an error on our part (e.g., we sent the wrong item), we will provide a prepaid shipping label for your return. For returns due to other reasons (e.g., you changed your mind), you may be responsible for the return shipping costs. Please refer to our full return policy for details.

If an item is temporarily out of stock, you will usually see an indication on the product page. You may have the option to sign up for email notifications to be alerted when the item is back in stock. We work diligently to replenish our inventory.

We offer a wide variety of accessories, and compatibility varies depending on the specific phone model. Please carefully review the product description for a list of compatible devices before making your purchase. You can also utilize the filters on our website to refine your search by phone brand and model.

We typically process and ship orders within 1-2 business days. You will receive a shipping confirmation email with tracking information as soon as your order leaves our warehouse.

Delivery times vary depending on your location and the shipping method selected. Standard ground shipping within the contiguous US usually takes 3-7 business days. Expedited options are available for faster delivery. Please refer to the estimated delivery times provided at checkout. International shipment times may vary. We will provide a tracking number for your package so you can keep updated. We appreciate your patience and understanding! (Usually takes up to 30 days).

If your package hasn't arrived within the estimated delivery timeframe, please track your package using the tracking number provided in your shipping confirmation email. If you still have concerns, please contact our customer support team, and we will investigate the issue promptly.

We offer several shipping options, including standard ground shipping, expedited shipping, and options from major carriers like USPS, FedEx, and UPS. Shipping costs are calculated based on the weight of your order and your destination. We offer free shipping on orders within the U.S. You can view the available options and their costs at checkout. We may also offer free shipping on orders over a certain amount – check our current promotions! Otherwise, shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer. ​

Sales tax is applied to orders shipped to states where we have a physical presence or are required by law to collect sales tax. The applicable tax will be calculated and displayed during the checkout process.

Warranty periods vary depending on the product and the manufacturer. Please refer to the individual product description for specific warranty details. Our warranty typically covers manufacturing defects in materials and workmanship. Nova Réalité will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused, and in resellable condition. Return shipping will be paid at the customer's expense and will be required to arrange their own shipping. ​ Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

We process orders quickly to ensure speedy delivery. If you need to make changes or cancel, please contact us as soon as possible. We'll do our best to accommodate your request, but we cannot guarantee changes once an order has shipped.

We gladly accept major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and popular online payment platforms like PayPal & Apple Pay.

Absolutely! We utilize secure socket layer (SSL) technology to encrypt your payment information during transmission. Your security is our top priority, and we are PCI DSS compliant.