We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you can return it within 30 days of receiving it for a full refund or exchange, provided the items are in their original, unused condition and packaging, with all original accessories included. Please see our full https://www.nrealite.com/shipping-returns for complete details and any exceptions.

If the return is due to a defect in the product or an error on our part (e.g., we sent the wrong item), we will provide a prepaid shipping label for your return. For returns due to other reasons (e.g., you changed your mind), you may be responsible for the return shipping costs. Please refer to our full return policy for details.

Once we receive your returned item and inspect it, we will process your refund or exchange within 5 business days. Refunds will be credited back to your original payment method. For exchanges, the new item will be shipped out as soon as the returned item is processed.